Legal - Privacy Policy

The protection of your personal data is important to us. We process your data exclusively on the basis of legal provisions (GDPR, TKG 2003). In this privacy policy, we inform you about the most important aspects of data processing on our website.

1. Name and contact details of the data controller

Pixel & Process UG (haftungsbeschränkt) Marliring 74 23566 Lübeck Germany Email: info (at) pixelandprocess.de Phone: +49 (0) 172 8643008

2. Collection and processing of data

a) Visiting the website

When you visit our website, information of a general nature is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider, and the like. This is exclusively information that does not allow any conclusions to be drawn about your person. This information is technically necessary to correctly deliver the content you have requested from websites and is mandatory when using the internet. It is processed in particular for the following purposes:

• Ensuring a trouble-free connection to the website,
• Ensuring smooth use of our website,
• Evaluating system security and stability as well as
• for other administrative purposes.

The processing of your personal data is based on our legitimate interest from the aforementioned purposes for data collection. We do not use your data to draw conclusions about your person. Recipients of the data are only the responsible party and, if applicable, processors.

b) Contact form

If you contact us by email or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions. Providing a valid email address is required to answer the request. We do not pass on this data without your consent.

c) Cookies and tracking

Our website uses cookies to improve user-friendliness and provide various functions. Cookies are small text files that are stored on your device.

Types of cookies:

• Necessary cookies: These are required for the basic functions of the website, including our Strapi CMS, which is needed for all website content.
• Analytics cookies: Help us understand how visitors interact with the website (e.g., Umami Analytics).
• Marketing cookies: Enable personalized advertising and tracking for marketing purposes.

You can adjust your cookie settings at any time via our cookie banner or in your browser settings.

d) Chatwoot Live Chat

Our website uses Chatwoot, a live chat service, to help you with questions and concerns. When you use the chat, the following data is processed:

• Chat messages: All messages you send via chat are stored to process your request and improve the service.
• Technical data: IP address, browser information, and device data are required for chat functionality.
• Timestamp: Start and end of the chat session are recorded.

Processing is based on our legitimate interest in providing you with optimal customer service. You can close the chat at any time to stop data collection. All chat data is automatically deleted after 30 days.

3. Your rights

You generally have the rights to information, correction, deletion, restriction, data portability, revocation, and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can complain to the supervisory authority. In Germany, this is the responsible state data protection authority.

4. Changes to our privacy policy

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g., when introducing new services. The new privacy policy will then apply to your next visit.

5. Questions to the data protection officer

If you have questions about data protection, please write us an email or contact the person responsible for data protection in our organization directly:

Florian Wartner Marliring 74 23566 Lübeck Email: florian@pixelandprocess.de